We do everything possible to ensure that you are happy with your purchase and if you would like any advice before or after purchasing from us we always suggest checking the FAQ's tab on our product pages. If you aren't able to find what you need we can be contacted by email or telephone and we are always happy to help. 

Standard Guarantee

Our products carry a standard manufacturers guarantee of a minimum of 1 year, often longer (please see FAQ's on product page). We only offer this guarantee on products purchased through our website (, if you have purchased from another retailer you will have to review their returns policy.

 The guarantee does not include:

  • Paper filters
  • Gaskets & Filters
  • Filter Funnels
  • Coffee press stainless steel filters
  • Glass components
  • Coffee

What faults are covered?

  • Structural faults and defects
  • Defects from reasonable usage

What isn't covered?

  • Accidental damage
  • Broken glass
  • Cosmetic marks and peeling from use (scratches and coating)
  • Rust spot marks on stainless steel products - this is caused by products not being dried correctly or being used with damaging detergent. See care instructions in the FAQ of the product page.
  • Damage from dishwasher cleaning (hand wash only products)
If your purchase is covered by this guarantee, please log into your account and request return. You will need to use the email associated with your order, you do not need a password. 

Price Match Guarantee

While we aim to offer the best prices for our products, there may be occasions when a retailer offers an item for less and we will match this.

Conditions of price match:

  • We will match a retailers advertised product price plus their delivery charge
  • The product advertised on a partner website is in stock and identical to the product you are ordering from 
  • A price match will only be agreed at time of purchase and cannot be applied retrospectively (after you have purchased)
  • The price match cannot be used in conjunction with other promotional offers
  • We will only match approved retailers and that does include Amazon but does not include eBay sellers or unapproved Amazon sellers
  • Our price match guarantee is currently only available in the UK
  • Our offer to price match can be withdrawn at any time at our discretion

How to Request a Price Match?

You can request a price match by sending a link to the product through our chat function on the bottom of the website. If submitted outside of office hours we will get back to you within 2 working days. Thanks for your interest in our products.