Buy with confidence

We do everything possible to ensure that you are happy with your purchase and if you would like any advice before or after purchasing from us we always suggest checking the How to Use, Repair & Care and FAQ's tabs on our product pages. 

Standard Guarantee

Our products carry a standard manufacturers guarantee of a minimum of 1 year, often longer (please see product page). We only offer this guarantee on products purchased through our website (

The guarantee omits

  • Paper filters
  • Coffee press stainless steel filters
  • Glass components
  • Coffee

What faults are covered?

  • Structural faults and defects
  • Defects from reasonable usage

What isn't covered?

  • Accidental damage
  • Broken glass
  • Cosmetic marks and peeling from use (scratches and coating)
  • Damage from dishwasher cleaning (hand wash only products)
We always suggest buying spares with your initial purchase as this will save on future delivery costs.