FAQs

The Bialetti Moka Express Exclusive is where vintage charm meets modern style. This iconic stovetop espresso maker features super glossy colors, a diamond-shaped knob and handle reminiscent of the 60s, and enhanced features like a silicone gasket and internal boiler lining. Brew authentic Italian espresso with a touch of elegance.
Brand new from Bialetti, introducing the Exclusive Moka Express, Moka Induction or Moon Exclusive and available in 8 new colours!
Choose from red, pink, green, blue, cream, black, silver or italia. Every coloured Moka Express is available in the 2 cup, 3 cup, 4 cup or the 6 cup model.
We want you to be happy with your purchase. We have a 30 days returns policy and we will offer a refund or exchange as long as we receive the goods back within 30 days of the delivery date.
Please ensure you say whether you require a refund or exchange in the notes.
Exchanges & Refunds
Unwanted Items
Damaged or Wrong Items
Returns Address
Brew Italia C/O HCI DistributionCountry of Origin: Italy
HS Code: 76151080
Material: Aluminium, stainless steel (filter), silicone and thermo plastic
Quoted width is for base without handle
Moka Express Exclusive 3 Cup
Dims: 16 (H) x 9cm (W)
Weight: 0.39 KG
Approx Serving size: 130ml
Moka Express Exclusive 6 Cup
Dims: 21.5 (H) x 10.5cm (W)
Weight: 0.78 KG
Approx Serving Size: 230ml
Clean with warm water and vinegar not detergent
Ensure the product is thoroughly dried before putting away
Never put in the dishwasher
Do not allow the flame to go beyond the sides of the product when heating
Let the base cool down before cleaning
Move the knob in the centre of the safety valve every week to avoid limescale build up
Do not tamp (pack) down coffee when brewing
Use only Bialleti spare parts from an approved seller
For best results, you should use a consistent, fine to medium-fine grind size in your Bialetti Moka Express Exclusive; not as fine as espresso but finer than you would use in a cafetiere, similar to the Bialetti Moka Ground Coffee. Or grind fresh at home with whole bean coffee and an espresso grinder. We would recommend the Bialetti Perfetto Moka coffee that has been roasted and ground specifically for stovetop coffee makers.
Cleaning your Bialetti Moka Express Exclusive is relatively simple and an important step to prolonging the life of your coffee maker. Fill the boiler with hot water (3 parts) and vinegar (1 part) and place on the hob until liquid appears. Repeat this step two more times, without the vinegar, and finally rinse under running water. Ensure all parts are thoroughly dry before putting them away to be stored. If you do not dry thoroughly it will cause discolouration in the water chamber but the product will still work. This is not covered by the Bialetti guarantee.
No, the Bialetti Moka Express Exclusive cannot be used on an Induction stove - it’s an aluminium product with an octagonal base which won’t connect to an induction stove. Bialetti have released a range of induction-friendly stovetop coffee makers, as well as an induction plate which sits on your stovetop so you can continue to use your Moka Express Exclusive.
Yes, replacement parts can be bought for your Bialetti Moka Express, including the gasket, filter and handle. Unfortunately we don’t sell the base, pot or plastic knob as individual products. Browse our full range of Spare Parts.
Yes, the Moka Express Exclusive is made in Coccaglio near Bergamo. Bialetti have recently invested in their Italian factory to ensure a high quality of craftsmanship while being able to meet demand.
This depends on usage. If you clean the components on a regular basis then it will prolong the life of the gasket and filter. Typically we recommend changing the gasket and filter every 12 months.
You should fill the lower chamber to just below the safety valve or to the max fill line. Not all models have a max fill line. You should only use the product for making the amount of coffee that is suited to the size. If you have a 6 cup you should use the correct amount of coffee and water to make 6 cups, you can’t simply half the amount of coffee and water.
As much as I adore it, it stains so easily from both coffee and the heat of the hob . Just can’t justify the price, I should have probably just stuck with the original.
Beautiful moka in pastel green, looks fantastic and works well. Unfortunately it is slightly discolouring in areas where coffee has dripped our gathered on the lovely enamel.
No stars I returned this item and have not been refunded
Hello, sorry you have not had a refund. We don't have a refund request within our system. They are processed through your login and you won't need a password just your email address. If you have already done this please email us and we will be able to help. Thanks
Not really into coffee but liked the concept, since I bought the pot I have tried espresso, latte and cold coffee with the pot and I love it.
Also impressed with Brew Italia customer service and delivery.
The fact that delivery was not 24 hours fir which I had paid a lot extra
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