Delivery & Returns Policy

We want you to be happy with your purchase. We have a 30 days returns policy and we will offer a refund or exchange as long as we receive the goods back within 30 days of the delivery date. 

Please ensure you say whether you require a refund or exchange in the notes. 

Exchanges & Refunds

Unwanted Items

  • The product and retail packaging must be unused and in perfect saleable condition
  • Tapes or labels must not be applied to the product packaging
  • Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods caused by your handling
  • If you would like to exchange or send an undamaged and unused item back, you are responsible for the delivery back to Brew Italia and any associated delivery fee for the replacement. You should ensure you have a proof of postage and insurance.
  • We cannot offer exchanges and refunds for coffee as it is a foodstuff
  • We cannot offer exchanges and refunds for gift cards
  • If you have ordered multiple items and request a refund for part of the order you will be charged £3.95 if this takes the original order value below our free delivery value of £40, this is not charged if you request an exchange
  • Exchanges and refunds can only be process after you request a refund through your account
    • Items sent back without a request will not be processed and you will be liable to pay shipping if you would like the goods back
  • Your refund or exchange will be provided once the goods have been received and inspected
  • For exchanges we will not charge delivery for the second order as long as the value is over £20
  • From your request we aim to process refunds within 5 working days however your bank may also take time to process the refund
  • If you have not received a refund within 10 days, please email 

Damaged or Wrong Items

  • If you receive a damaged or broken item we will happily replace this for you
  • A replacement request must be submitted through your account
  • Once submitted we may request photographic evidence of the damage
  • We aim to dispatch replacements within 3 working days of form submission
  • If we have sent the wrong item please submit a request through your account
  • Once processed we will provide a free returns label and kindly ask you send the item back to us

Returns Address

Brew Italia C/O HCI Distribution
4-6 Parkside
Christchurch Road
BH24 3SQ