The Moka Express is an Italian staple, an icon in the heritage of coffee culture. This 6 cup stovetop espresso maker has been designed in collaboration with Dolce & Gabbana, combining high-end fashion with rich, delicious coffee.
We want you to be happy with your purchase. We have a 30 days returns policy and we will offer a refund or exchange as long as we receive the goods back within 30 days of the delivery date.
Please ensure you say whether you require a refund or exchange in the notes.
Exchanges & Refunds
Unwanted Items
The product and retail packagingmustbe unused and in perfect saleable condition
Tapes or labels must not be applied to the product packaging
Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods caused by your handling
If you would like to exchange or send an undamaged and unused item back, you are responsible for the delivery back to Brew Italia and any associated delivery fee for the replacement. You should ensure you have a proof of postage and insurance.
We cannot offer exchanges and refunds for coffee as it is a foodstuff
We cannot offer exchanges and refunds for gift cards
If you have ordered multiple items and request a refund for part of the order you will be charged £3.95 if this takes the original order value below our free delivery value of £40, this is not charged if you request an exchange
Exchanges and refunds can only be process after you request a refund throughyour account
Items sent back without a request will not be processed and you will be liable to pay shipping if you would like the goods back
Your refund or exchange will be provided once the goods have been received and inspected
For exchanges we will not charge delivery for the second order as long as the value is over £20
From your request we aim to process refunds within 5 working days however your bank may also take time to process the refund
If you have not received a refund within 10 days, please email hello@brewitalia.com
Damaged or Wrong Items
If you receive a damaged or broken item we will happily replace this for you
A replacement request must be submitted throughyour account
Once submitted we may request photographic evidence of the damage
We aim to dispatch replacements within 3 working days of form submission
If we have sent the wrong item please submit a request throughyour account
Once processed we will provide a free returns label and kindly ask you send the item back to us
Returns Address
Brew Italia C/O HCI Distribution 4-6 Parkside Christchurch Road Ringwood Hampshire BH24 3SQ
We agree, it is a great looking product and we are very happy you love it too. Thansk for buying from us. Mario
J
Julia Laidler
It's truly gorgeous!
The Dolce & Gabbana design is unique and incredibly beautiful - even better in real life! This 6 cup moka pot has joined its little 3 cup "sister". And Bialetti Moka Express pots are second to none, without a doubt. I am new to Brew Italia, and their customer care has been brilliant - friendly and efficient. Delighted with my purchase. Many thanks.
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