FAQs

0800032/NP
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Brew Italia Delivery InformationBrew Italia are the official UK partners of Bialetti, offering the largest collection of stovetop coffee makers, Italian roast coffee and Bialetti's accessories.
We currently do not offer international shipping on Brew Italia.
UK Delivery Information:
Orders placed after 1pm will be dispatched on the following working day. Any orders placed over the weekend or bank holiday's will be dispatched the next working day. |
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We want you to be happy with your purchase. We have a 30 days returns policy and we will offer a refund or exchange as long as we receive the goods back within 30 days of the delivery date.
Please ensure you say whether you require a refund or exchange in the notes.
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Returns Address
Brew Italia C/O HCI DistributionOK
Just what I needed. Prompt service.
Thank you for such a kind review, we really appreciate it. Mario
Unable to determine the size of gasket and filter required by examination of the coffee maker . Only information on the joint of the upper vessel is Moka Express made in Italy.
I own two of your Moka Express coffee makers
The smaller one , the lower vessel holds a
quarter of a pint of water up to the relief valve.
The larger one holds half a pint of water in the lower vessel. Would it be possible for someone
In your company to furnish me with the relevant information so that I know the size of of the gaskets and filter plates required for
both of my coffee makers . Looking forward to hearing from you.
Thank you.🙏
Hello John, we have a size guide on the website and on every product page, you can find it here https://brewitalia.com/pages/bialetti-size-guide. You can also contact us on hello@brewitalia.com if you have any questions. It is impossible for us to tell the size from a photograph which is why we have the measurements so you can calculate this yourself. I hope this helps. Mario.
Sent the wrong item and I have been waiting over a week now to hear if you have the correct item to send - seems like a mom and pop set up - shouldn't take a week plus to check your stock and get back to me.
Hi Fiona, we are proud to be a small company. Unfortunately Bialetti sent an older version of the spare part. Our team opened over 100 boxes to try and find an updated version which is why it took us time to get back to you. We do apologise we did this. Mario.
Thanks for the prompt service. Use my Bialetti Moka coffee pot everyday and getting a new gasket and filter for it means its life is extended. Just like Trigger’s Broom!
Hello Keith, thank you very much for such a kind review, we really appreciate it. Ciao!
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